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FREE SHIPPING ON ALL U.S. ORDERS OVER $99

Shipping & Returns

Shipping:

Here at Stella Candle Co. we are happy to offer multiple UPS and USPS carrier options on orders under $99.00 and free UPS shipping on orders over $99.00 as a thank you to our customers (U.S. only)! Our international shipping is worldwide. We ship internationally via UPS and USPS so our customers know that their packages are shipped in a timely and reliable fashion. All shipping rates are calculated by weight by our carriers and are out of our control.

*All P.O. Box addresses are delivered to via USPS.

*Any and all packages that are marked as delivered, but not received by the customer must be handled with the shipping carrier. Stella Candle Co. will not be held responsible for lost or missing packages.

Our processing times typically range between 1-2 business days and domestic shipping times range between 1-4 business days (excluding Sunday and holiday rush periods). Processing periods can increase by 3-7 business days due to an influx of orders. International shipping times range between 5-14 business days. Stella Candle Co. is not responsible for any import or customs fees. Pre-Order items ship at all different increments and expected ship dates are typically listed under each pre-order item.

Please be sure to double check all of your shipping information when placing your order. Once your order is in the process of being fulfilled, we are unable to make changes/cancellations. If your order has not been fulfilled yet and you made a shipping information error, please contact us immediately at stellacandlecompany@gmail.com.

If you would like to read about how our items are packaged, please click here.

Returns:

Due to the nature of our products, candles, wax melts, perfume and room sprays cannot be returned. In the event that you should receive a damaged or defective item, please contact us at stellacandlecompany@gmail.com for assistance with your order and we will be happy to remedy the issue.

 

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